A common pain point stems from the confusion of how the "Billing Method" works. Since billing serves as a way to deliver donations to their respective projects, a billing method is required. However, the caveat is asserting the users that it was always free. It was also a necessary component to go live and technically finish onboarding. To do this, we made this a mandatory step but also provide more context outside to help ease the confusion of interpreting payment. f the first events to happen after sign up was data collection, where Viva would audit the merchant's items. As a way to provide an endowed progress effect, we gave users a heads up on what's happening in the backend but also motivate to further pursue the reward system of completeing their onboarding tasks.